Who is responsible for fixing my apartment's AC?« Back to Previous Page

In the UAE's extreme climate, a functional AC is a necessity, not a luxury. The responsibility for fixing your AC unit in Jumeirah Village Triangle depends on the type of system installed and your lease agreement.

Typically, for individual split or window units that serve only your apartment, the responsibility falls to the landlord as the appliance owner. This is a tenant-landlord issue. However, if your apartment is part of a central chilled water system (where a central plant cools water that is then circulated to fan coil units in each apartment), the maintenance of the central plant is the building management's responsibility, while the fan coil unit inside your apartment is almost always the landlord's responsibility to maintain and repair.

The rattling noise you describe is a common symptom of a failing compressor, a loose component, or a debris-clogged fan blade – issues directly related to the unit itself. Given the high dust levels and year-round AC usage in Dubai, lack of regular maintenance accelerates these problems.

Your first step is to formally notify your landlord in writing (email is best), citing the issue and the duration (10 days). Reference the specific clause in your lease. If they deflect to building management, request that they provide you with written confirmation from the building management stating the fault is theirs. This often clarifies the situation.

For a definitive diagnosis and to prevent further damage, I recommend a professional inspection. Our team at Saniservice specializes in diagnosing such AC issues and can provide a detailed report to clearly identify the responsible party. This evidence is invaluable in resolving disputes. For immediate assistance, please call us at 800-66537 or email hello@saniservice.com.