Who to call for AC leak and black mold in Dubai?« Back to Previous Page

A persistent AC leak with visible mold requires immediate professional attention due to Dubai's high humidity, which accelerates microbial growth. The water damage and mold are likely connected to your wife's symptoms, as spores from wall cavities can easily circulate through the air.

For a multi-story apartment, your first call must be to the building management or owner. They are legally responsible for the structural integrity of the building and the central chiller system. They should dispatch a technician to stop the leak at its source, which is often a clogged condensate drain line—a very common issue here from dust and biofilm buildup.

Stopping the leak is only the first step. The wall cavity and any soaked insulation behind the unit must be professionally inspected for hidden moisture and mold remediation. This is not a surface cleaning job. Building management typically handles structural repairs, but for confirmed microbial contamination, they often subcontract to specialized indoor health companies with the proper equipment, like dehumidifiers and HEPA vacuums, to dry and remediate the area safely. A company with its own microbiology lab can also test to identify the mold type and verify the cleanup was successful through post-remediation testing, which is crucial for health reassurance.

If management is unresponsive, you can engage a specialist directly for an assessment, but be prepared that the root cause repair may still require the building's approval.