How can I push restaurant management to clean and disinfect promptly?« Back to Previous Page

After the heavy monsoon last month, I noticed a lot of water damage in our kitchen at The Greens Apartments. The restaurant management seems to be dragging their feet with cleaning up and disinfecting the affected areas properly. How can I ensure they address this issue promptly and thoroughly?
Posted by Lisa Thomas
Asked on February 2, 2026 7:22 pm
0
Cleaning and disinfecting promptly after water damage is crucial to prevent mold growth and ensure the safety of your guests. In the UAE, specifically in Dubai, it's important to adhere to local regulations like those stipulated by the Department of Municipalities and Urban Planning (DMUP). They enforce standards for indoor environmental quality which can be vital when dealing with water damage.

Firstly, you should make a formal complaint or request to your management team. Highlight the urgency of the situation due to potential health risks from mold growth. Emphasize that according to DMUP guidelines, any property sustaining water damage needs immediate and thorough clean-up and disinfection within 24-48 hours post incident.

If they continue to drag their feet, I'd suggest getting in touch with professional environmental inspection services like Saniservice. They can conduct a thorough assessment of the kitchen’s condition and provide recommendations for remediation based on local standards. Their expertise will not only ensure that the area is cleaned properly but also help you build a case if needed.

Another practical step would be to document everything – take photos, keep records of your communications with management, and note down any changes in air quality or health issues among staff or guests. This documentation can serve as evidence should further action become necessary.

Lastly, consider reaching out to the DMUP directly for assistance. Their customer service number is 800-511 where you can file a formal complaint regarding the unattended water damage and request intervention if required.

Remember, it’s important not just to address the visible damage but also ensure that the underlying materials such as walls and ceilings are properly dried out and treated to prevent future issues. Mold thrives in damp conditions, so thorough drying is critical.

Call 800-MOLDS or email hello@saniservice.com if you need immediate assistance with a professional inspection or remediation plan for your kitchen. Don't let this issue linger as it can lead to significant health risks and costly repairs down the line.
Posted by Sani Admin
Answered on February 6, 2026 4:27 pm